Privacy Policy | Swellfort Heating & Air Conditioning

Privacy Policy

Effective date: [EFFECTIVE DATE]

Swellfort Heating & Air Conditioning (“Swellfort,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you contact us or use our website at swellfortheatingairconditioning.xyz, how we use it, and the choices you have. We serve homeowners and businesses in Hyattsville and the surrounding Prince George’s County, Maryland area, and we collect only the information we need to provide HVAC services and respond to your requests.

Information We Collect

We collect information you provide directly to us, and a limited amount of information automatically when you use our website.

  • Information you give us — your name, phone number, email address, service address, and details about your HVAC system or service request, provided when you call, email, submit a contact or estimate form, or schedule service.
  • Payment and financing information — when you apply for financing, that application is handled through our third-party financing partner, [LENDER NAME], and is subject to their privacy practices. We do not store your full financial account details on our systems.
  • Automatically collected information — when you visit our website, standard technical data such as your IP address, browser type, pages viewed, and referring website may be collected through cookies and analytics tools to help us understand site usage and improve our service.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule and provide HVAC services;
  • Prepare estimates, proposals, invoices, and warranty and permit documentation;
  • Process service requests and, where you request it, facilitate financing through our partner;
  • Contact you about your service, appointments, and follow-up maintenance;
  • Send you information about our services or promotions, where you have not opted out;
  • Improve our website and understand how visitors use it;
  • Comply with legal obligations and enforce our terms.

How We Share Your Information

We do not sell your personal information. We share it only as needed to operate our business:

  • Service providers — companies that help us operate, such as our financing partner, scheduling or dispatch software, payment processors, and website and analytics providers, who may access information only to perform services for us.
  • Legal and safety — when required by law, to respond to legal process, or to protect the rights, property, or safety of Swellfort, our customers, or others.
  • Permitting authorities — information necessary to obtain permits and schedule inspections, such as your service address, is shared with the Prince George’s County Department of Permitting, Inspections and Enforcement and, for gas work, WSSC Water.

Cookies and Analytics

Our website uses cookies and similar technologies to function properly and to help us understand site traffic. You can set your browser to refuse cookies or alert you when cookies are being sent, though some parts of the site may not function properly without them. [SPECIFY ANALYTICS TOOLS IN USE, e.g. Google Analytics, and link to any opt-out mechanism.]

Data Security

We take reasonable measures to protect the information we collect against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

  • Marketing communications — you may opt out of promotional messages at any time by following the unsubscribe instructions in an email or by contacting us. We will still send you communications necessary to provide services you have requested.
  • Access and correction — you may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to any legal record-keeping obligations.
  • Cookies — you can manage cookies through your browser settings as described above.

Children’s Privacy

Our services and website are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: